FAQ
Answers to frequently asked questions about GuestLens.
Pricing & Trial
Yes! guestlens.ai offers a 5-day full-feature trial so you can experience the magic yourself. No credit card required.
We offer flexible pricing models "per event," "monthly subscription with limited events," or "credits-based". You only pay for what you use. Please visit our Pricing Page for detailed tiers.
How It Works & Accuracy
Extremely accurate. Powered by enterprise-grade AI, GuestLens can accurately identify faces even with glasses, different angles, varying expressions, and subtle facial hair. It works efficiently even in group photos and low-light event settings.
No. The guest experience is completely browser-based. Guests simply scan a unique QR code or click a link provided by the photographer/organizer, take a quick selfie, and instantly access their gallery—no downloads required.
Privacy & Security
Privacy and security are our foundational priorities. guestlens.ai utilizes enterprise-grade encryption for all data storage and transmission. Biometric facial data is used strictly for the matching process within your specific event and is never shared, sold, or used for external AI training.
Yes. You can protect your event galleries using three levels of PIN security: Guest PIN, Full PIN, and Owner PIN. You maintain complete control over who accesses the photos.
Photographer Workflow
We currently support standard high-resolution image formats, including JPG, JPEG, and PNG. We are exploring support for RAW formats for future releases.
Yes. Our bulk uploader is built for professional workflows, allowing you to quickly upload hundreds of photos from your computer or camera card simultaneously. The AI processes and indexes faces in real-time as they upload.
Technical Requirements
Guests only need a modern smartphone (iOS or Android) with a standard mobile browser (like Safari, Chrome, or Firefox) and a stable internet connection.
We offer comprehensive support. You can access our detailed knowledge base 24/7. For direct assistance, please submit a support ticket through your dashboard or visit our Contact Us page.
Ready to Transform Your Events?
Start your free trial today and see the difference AI-powered photo management makes.